Returns & Exchanges

At Satin Smooth, we want you to be completely satisfied with your beauty experience. If a product doesn't meet your expectations, you can return or exchange it within 30 days of purchase provided the item is in its original, unopened condition.

1

Initiate Your Request

Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.

2

Prepare the Package

Securely pack the unused products in their original packaging, ensuring the Return Authorization number is clearly written on the outside of the box.

3

Ship the Items

Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing